Raroin staff often requires a "transaction hash" from Etherscan or Polygonscan to troubleshoot support issues.
Transaction hashes are unique IDs recording each transaction on the blockchain, this includes NFT purchases, sales or even cancelling orders. All gas fees paid will generate a transaction hash.

Yes! Depending on the structure of your smart contract, we may be able to do a custom integration. In particular, if your contract is ERC721 or ERC1155 compliant, you can provide us with a metadata URL for your items that should be relatively easy to integrate. Just send us a note at [email protected] and we'll reach out to you with next steps.